FAQ

What is bean-to-bar chocolate?

Bean-to-bar chocolate is chocolate made from cacao beans (from scratch). This term exists to differentiate it from chocolates made with cocoa mass (beans already roasted and ground), or chocolates made from ready-made chocolate that is only melted and remolded.
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The term bean-to-bar suggests that the chocolate manufacturer control all stages of the creation of the bar, from the purchase of beans to roasting, grinding, etc. Its production tends to be much smaller than the big industries, with equipment adapted for small scale and with differentiated care in the choice of raw material, mainly cacao, which makes all the difference in the final result of chocolate.

What does single-origin and single-plantation chocolate mean?

Single-origin chocolate is made from one variety of cacao harvested in one region. Single-plantation chocolate is made from one variety of cacao harvested on a single farm.

What kind of sweetener do you use?

We use the highest quality organic vegan cane sugar to enhance beautiful flavors and add sweetness to our chocolate bars. Our motto will always be “more cacao, less sugar”.

Are your chocolates gluten free and dairy free?

Yes, all our chocolates and cacao products are gluten and dairy free.

Are your products vegan?

Yes! All of our products are vegan and cruelty free.

Are you certified organic?

Tiny House Of Chocolate Artisans do not have an organic certification but prioritize the purchase of certified organic ingredients whenever is possible.

Where can I find Tiny House chocolates?

You can buy online here on our online shop, where you will find our complete chocolate and cacao products catalog. And you can find the full list of stockists here on the stockist’s page.

How should I store my Tiny House chocolates?

Chocolate is temperamental and will always love a cool dark spot. If the weather is hot, place your chocolates in the fridge until it cools. If chocolate melts and then hardens again, it may appear chalky in appearance and with “cacao fat blooms”. This is because it has partially or fully “fallen” out of temper. The chocolate is still fine to eat and perfectly nutritious, however, you may experience a different mouth feel. We recommend using it to bake or to make this thick Italian vegan hot chocolate 😉

How much is shipping?

Shipping is free for orders over $60. For orders under $60, shipping is $8,30.

When will my order ship?

We do our best to ship orders on the same day (cut-off time is 3pm). We do not post on Saturdays, Sundays, or Public / Bank holidays to avoid orders being stuck in transit. Chocolate is heat sensitive so we do our best by always using priority mail and packing all orders nicely and plastic-free. We can not take responsibility if the product arrives melted, please do not order if the temperature is over 30 degrees celsius (86F). To help further with this, we ask that the receiver or someone please be home for the package’s arrival to avoid any heat exposure.

How long does it take to receive my order?

West Coast takes 2-3 business days. Central States & East Coast takes 3-5 business days.

I don't live in the USA, do you ship Internationally

We don’t have international shipping available on our online shop, however, if you live abroad and want to buy our chocolates and cacao products, send us a message and we will figure this out for you.

My order is a gift, do you offer a gift wrap option?

Receiving chocolate is always special, so we pack all orders as if they were gifts. We want you and your loved ones to have the best experience possible. You can always count on plastic-free shipping as well.

Can I add a special note to my order?

You most definitely can! Just select the “Add a note to your order” option when checking out, and you can then type a message to your recipient to be sent alongside your order.

Do you have a customer service contact?

Our customer care channel is [email protected].

Do you accept returns?

Due to the perishable nature of chocolate, Tiny House Of Chocolate Artisans don’t normally exchange or refund goods. Please, notify us promptly if you have any issues with your order and we’ll be happy to discuss a solution with you. Customer care channel: [email protected].